❓ Frequently Asked Questions

Find quick answers to the most common questions about ordering, shipping and returns

🛒 Ordering

How do I place an order?

Browse our shop or product categories, select the item you want, fill in the order form on the product page with your name, phone number and delivery address, then click the order button. You will receive a confirmation via SMS or email.

Do I need to create an account?

No. You can order directly from any product page without registering. Just fill in the order form and submit.

Can I change or cancel my order?

Yes, as long as the order has not yet been dispatched. Contact us as soon as possible at info@shoplykraft.com or call +40 0723 266 197.

What currencies do you accept?

Prices are displayed in your local currency based on your delivery country. Payment is collected in the local currency at the time of delivery (for COD) or at checkout.

🚚 Shipping & Delivery

Which countries do you ship to?

We deliver to all European Union countries including Italy, Romania, Spain, Portugal, Poland, Hungary, Czech Republic, Slovakia, Slovenia, Croatia, Bulgaria, Greece, Lithuania, Serbia and more.

How long does delivery take?

Standard delivery takes 1–3 business days from dispatch across all European countries. Most orders arrive within 2 working days.

How much does shipping cost?

Shipping costs vary by country and are displayed on the product page. Many products include free shipping promotions.

How can I track my order?

Once your order is dispatched, you will receive a tracking number via SMS or email. Use this number on the courier’s website to follow your delivery. Visit our Track Your Order page for details.

💰 Payment

What payment methods do you accept?

We accept Cash on Delivery (COD), credit/debit cards and bank transfers. COD is available in all countries we ship to and is completely free with no extra charges.

Is Cash on Delivery really free?

Yes. There are no additional fees for choosing Cash on Delivery. You pay the product price shown on the page – nothing more.

When do I pay?

For COD orders, you pay the courier when your package arrives. For card or bank transfer payments, you pay at the time of ordering.

🔄 Returns & Warranty

Can I return a product?

Yes. You have 30 days from delivery to return any product in its original condition and packaging for a full refund. See our Returns & Refunds page for details.

What warranty do products have?

All products come with a minimum 24-month warranty as required by EU consumer protection law. Some products carry extended manufacturer warranties. See our Product Warranty page.

How do I start a return?

Contact us at info@shoplykraft.com with your order number and reason for return. We will provide instructions and arrange the pickup.

Still have questions? We’re happy to help.